Frequently Asked Questions:

1. Does Core Connections take insurance?
We do not process insurance claims directly. We do, however, give you the patient, two insurance payment options:
Option 1: If patients want to submit with an outside billing company, we refer you to a company who will process your claims for a 10% fee.
Option 2: We will email an invoice to you with everything you will need to submit the claim to your insurance company directly.

2. Do I need a prescription or Doctors referral to see you?
In the state of California, Direct Access laws are in effect for patients that want to pursue Physical Therapy. You no longer need a doctor’s referral to see a physical therapist, due to the recent change in the law AL- 2012 you can have direct access to Physical Therapists without a doctor referral.

3. How do I communicate my doctor’s prescription to you?
Please have your physician fill our Physician Referral Slip and bring to your first visit.

4. Why is a 4-Pack Physical Therapy package beneficial?
Four visits are highly recommended to see progress and appropriately teach new ways of movement.
Properly reeducating you on the right movements, posture, and strength building to start your healing process is critical to avoid further injury.

5. What are your rates?
Please see our rates page.

How to Prepare for Your First Appointment

1. What to wear?
Please wear or bring comfortable, loose fitting clothing that will allow the therapist to expose the affected regions of the body. Exercise wear such as sweats, t-shirts, and shorts are recommended.

2. How long does an appointment take?
Please plan to be in our facility for 60-90 minutes for your first appointment. Your therapist can tell you how long each follow-up appointment will be, usually 60 minutes.
Please arrive 15 minutes before your scheduled appointment time to fill out needed informational paperwork or you can save time by downloading and completing the new client paperwork at the links below.
For your convenience, you can download these forms below. Please fill out and print, and bring with you to bring with you to your first visit. If it is easier, please email them to us at

Patient Client Information Form

Patients Pain Evaluation Form

Waiver of Liability and Informed Consent Release

Physician’s order / prescription referral slip

3. What payment terms do you accept?
We Accept Cash, Checks and, Credit Card payments; all due at the time of treatment. All classes are non-refundable and all packages expire 90 days from date of purchase.

4. What should I expect during my first appointment?
You will be set up for a 60 minute initial evaluation by a licensed physical therapist (see our About Us page for information on our staff). We will discuss in detail what brought you to Core Connections Physical Therapy, your personal goals you would like to achieve while working with us, and your medical history. Your physical therapist will complete a series of observations, functional tests, and manual assessments to create a treatment plan going forward; for example measuring flexibility and strength, assessing joint, spinal mobility, and soft tissue restrictions as well as your ability to perform specific functional activities. Following the initial examination, your physical therapist will review their findings with you and discuss an agreeable treatment plan and therapy goals. Our mission is to help you fully recover mobility, strength and function integrating various physical therapy and Pilates methods. The number of visits and time will vary individually.